FAQ

  • Custom inquiry icon

    Do you offer CUSTOMS?

    Not at this time.

  • Hat sizing icon

    How do Hat sizes work?

    Hats are one size fits most. They comfortably fit head sizes between 21 7/8" and 23 1/8" (U.S. sizes 7 to 7 3/8). Each order includes foam resizing strips that can be placed behind the hat band to adjust the fit for maximum comfort.

  • Return policy icon

    Returns & Refunds Policy

    At Neon Dancing Cowboy, all sales are final due to the unique nature of our hand-crafted pieces. Please review measurements and descriptions carefully before purchasing. If your order arrives damaged or defective, please contact us within 7 days of delivery via our Contact Page. We will work with you to resolve the issue by providing a replacement or other appropriate solution.

  • Shipping box icon

    How will my items Ship?

    Domestic Shipping:
    Domestic orders are shipped via USPS Priority Mail with tracking provided. We are not responsible for packages once marked as delivered. If a package is returned by USPS, the buyer is responsible for return shipping fees.

  • Denim care icon

    How Do I Care for My Denim Item?

    Treat your hand-painted denim like a leather jacket or fur, do not machine wash. To keep it looking its best:

    Keep it dry: Avoid wearing in rain. If wet, hang to dry immediately.

    Hang properly: Always hang jackets and clip bottoms to avoid creases and cracks. Avoid direct sunlight to prevent fading.

    Avoid heat: Keep away from radiators, heating vents, and never iron or steam, as heat can damage the paint.

    Freshen up: Hang outside in indirect sunlight or shade for a few hours.

    Spot clean: Use a damp cloth with mild soap for stains.

    Remove odors: Use denim refresh sprays available on the market.

  • International shipping box icon

    Do you ship Internationally?

    International Shipping:
    Please contact us to arrange international shipping.